PRIVACY POLICY

application.srilanka-etaonline.com is determined to safeguarding personal information and remaining transparent about how we collect personal data and how this data is used and shared. ‘Personal Information’ is information specific to an individual. It can identify a person, or can be used in combination with other information to identify someone. By using our services you agree to this privacy policy and all its terms.

What Information do we collect?

application.srilanka-etaonline.com may collect, use and store the following types of personal data:

Personal information provided by you

It is necessary to provide personal information to complete an online visa application form on application.srilanka-etaonline.com. This information includes your full name, address, date of birth, travel plans (such as dates, times, and accommodation details), passport details. To process visa applications it may be necessary to provide some highly-sensitive information, such as information related to your gender, ethnicity, religion, beliefs, health (including sexual health), genetics, and criminal record.

Documentation provided by you

In order to process a visa application applicants may be asked to provide copies or scans of different types of documentation including: passport, IDs, resident card, birth certificate, bank statements, a letter of invitation, and parental authorization letter (regarding minors).

Device information

We collect information about users’ computers, tablets, phones, or any other devices used to visit our website. This information includes IP addresses, the user’s geographical location, and the operating system and browser. We collect data about the user’s preferences and habits such as the number of times they have visited our website and how much time was spent on the site.

How information is used

application.srilanka-etaonline.com uses the collected information to provide the services offered on this website. Data from users may be used in the following ways:

To process your application

We use the information we collect on the application form with purpose of processing the visa application. We share the information with the relevant authorities so that they are able to grant you the required authorization to enter their country.

To communicate with you

To communicate with our users it is necessary to use some of their personal information. This allows us to answer questions, reply to emails, send email notifications regarding the statuses of applications, and to handle their requests.

To comply with the law

Sometimes, we are required by law to disclose personal information to comply with various legal obligations. We may need to share information during times such as legal proceedings, audits, and investigations.

To improve our website and services

We analyze the data we collect by using different programs that help us improve our website and the overall experience of our web users. This includes improving our services as well as the website.

Other purposes

Your personal information may be used to help improve security measures, to prevent fraudulent activity, and to verify your compliance with our Terms and Conditions and Cookie Policy.

How information is shared

application.srilanka-etaonline.com does not share your personal information with third parties except if the following circumstances apply:

With governments and authorities

In order to process your visa application we share the information and the documentation you provide with the government. The government uses this data to approve or deny the visa application.

With affiliate companies

application.srilanka-etaonline.com is a global business that works with a number of affiliated companies. Information might be shared with our affiliate companies which operate in multiple countries. Your information may be shared with these companies and it may be transferred between our own internal offices.

With third-party service providers

We use third-party service providers so that they can perform certain functions on our behalf such as providing advertisements, processing credit card payments, analyzing the use of our website and user habits, and sending emails. We may share information with these third-party service providers but only the data that is fundamental for them to provide their service.

For legal purposes

We may disclose personal information about you when it is strictly required by law or regulations. This could include laws and regulations which apply within or outside your home country.

We may need to disclose information in the following cases: to comply with legal process, to respond to requests from public authorities and officials, to protect our operations and those of our affiliates, to protect our rights, privacy and safety, to enforce our terms and conditions or policies, to allow us to pursue available legal remedies, or to limit the civil damages we may incur.

Managing and deleting your information

You have the right to request the deletion of your information. You can also request an electronic copy of your information. You can contact us at info@srilanka-etaonline.com to make your request at any time.

We cannot provide any information about other people and we cannot delete information which we are required to keep by law.

Security and Retention of Personal Information

application.srilanka-etaonline.com follows high-security protocols and procedures to prevent loss, misuse, and alteration of data. Information is stored on firewall and password-protected servers and there are physical security measures in place.

We keep the data of our users for three years only. After this period of time the data is deleted. Our data retention policies ensure that we comply with legal obligations.

The users of our service and our site acknowledge that it is not the responsibility of application.srilanka-etaonline.com to guarantee the security of sending information via the Internet.

Amendments to the Privacy Policy

Changes to this Privacy Policy can be made without notice. Any changes to this Privacy Policy will be applicable from the moment of its publication.

It is the responsibility of each user to ensure that they are informed of the Privacy Policy terms at the moment they make use of application.srilanka-etaonline.com

Third Party Websites

Our website may contain links to third-party websites which are not operated by us. application.srilanka-etaonline.com is not responsible for the privacy policies of any linked third-party websites. If you decide to access any third-party website we recommend that you review their privacy policies carefully before you provide them with any of your personal data.

Children’s data

As described in our Terms and Conditions, parents and guardians grant us their consent to collect and use the data of minors by providing their data on the form. application.srilanka-etaonline.com gathers a child’s data for the sole purpose of processing a visa application and providing related services.

Who we are and how you can contact us

application.srilanka-etaonline.com belongs to , a private company specialized in offering online visa application services. We assist travelers with their online applications and help them obtain visas or travel authorizations from governments by providing expert assistance and guidance.

Our Customer Service Team at application.srilanka-etaonline.com is available 24/7, 365 days a year, and they can respond to any questions, queries, or doubts that users may have about applying online for a travel authorization through our website.

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